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Frequently asked questions

The car booking is sent to us on email or at times via sms and we acknowledge the receipt to the person who has sent the mail

Car booking is sent to us on email in Word or Excel format at :

     reservations@neptunecorporateservices.com

 
In case of any urgency, the client might call us and give the car booking on the phone.
We will acknowledge the receipt of your communication at the earliest.
We check the car booking for any errors or omissions

 

Our ever - reliable reservations team member(s) will check the complete car booking and look for any errors or omissions like incorrect address or flight details, mobile number of the guest, reporting time, billing instructions and date of duty.
Our team is fully equipped to handle every kind of car booking / itinerary.
Any missing information is informed to the person who has given the booking

We will revert to you with any queries within 30 minutes from the time we receive the car booking.

The person on duty feeds the details into billing software

 

Each car booking is fed in the computer with the relevant details like - name of the guest, date of duty, car type, reporting time, reporting address, mobile number , booked by , billing and special instructions, if any.
 
Our car rental software has the database that allows us to verify the information given. After the booking is fed in the system , the software generates a booking number. Each reservation has a separate number allotted to it.
We forward the reservation to the location it is meant for

The car booking is forwarded the same day, it is received, to the respective location with full car booking details like date of duty, name of the guest, mobile number of the guest, reporting time, reporting address, car type, nature of duty, any special instructions to be followed and billing instructions.

We receive the confirmation of the booking from our associate

When we receive the car booking confirmation from our associates on email, we immediately inform the client. However, incase the car booking cannot be confirmed due to non-availability of car(s) then also the client is immediately informed. 

Confirmation of the booking is forwarded to the client

When we receive the car booking confirmation from our associates on email, we immediately inform the client.

If the booking is given to us many days in advance, we always reconfirm the details with the client and our associate one / two days before the date of duty. If there is any change required in the original booking, it is informed to our associates also.

Implementation of the duty

 

On the day of duty, our operations team member will call the associate two hours before the reporting time and note down the car number, car type , chauffeur name and his mobile number.
 
He will call the driver to check and reconfirm the following:
  • Reporting address
  • Reporting time
  • Name of the guest
  • Mobile number of the guest
  • Special instruction, if any, to be followed
  • Car type and its registration number
  • Car has the desired accessories like newspaper, magazines and mineral water bottles
  • The placard displays the correct name, flight number and the company name
  • He is carrying chauffeur call card for the guest
The car and driver details are then sent as an sms message to the client on his / her mobile number.
Duty slip is sent to us for billing

Our associate, on the completion of the duty, sends us the scanned copy of the duty slip within 48 hours of completion of the duty. Our billing in charge then raises the invoice based on the agreed rate and it is dispatched within 48 hours to the client. If the guest requires the bill urgently, it is sent on email as PDF attachment.

Our billing in-charge ensures the invoice is raised as per the agreed tariff, terms and conditions. Any billing related queries or disputes are amicably sorted out.

For each car booking , we will require the the following details :

  • Date of duty
  • Location
  • Name of the guest
  • Mobile number
  • Car type
  • Reporting time
  • Reporting address
  • Nature of duty and special instructions , if any
  • Booking given by
  • Name of the company to be billed in
Invoice is raised and dispatched to the client

Our associate, on the completion of the duty, sends us the scanned copy of the duty slip within 48 hours of completion of the duty. Our billing in charge then raises the invoice based on the agreed rate and it is dispatched within 48 hours to the client. If the guest requires the bill urgently, it is sent on email as PDF attachment.

Our billing in-charge ensures the invoice is raised as per the agreed tariff, terms and conditions. Any billing related queries or disputes are amicably sorted out.

For each car booking , we will require the the following details :

  • Date of duty
  • Location
  • Name of the guest
  • Mobile number
  • Car type
  • Reporting time
  • Reporting address
  • Nature of duty and special instructions , if any
  • Booking given by
  • Name of the company to be billed in