FAQs

Yes, our reservations team carefully reviews each booking for errors or omissions, including guest details, address, flight information, and billing instructions.

We notify the person who made the booking within 30 minutes to get the missing details clarified.

Our team enters all booking details into our billing software, including guest name, contact, car type, and instructions. A unique booking number is generated for each reservation.

Yes, the complete booking is sent to the concerned location on the same day with all necessary information.

Once our associates confirm the booking, we inform you immediately. If there’s an issue, such as car unavailability, we also notify you promptly.

Yes, bookings made in advance are reconfirmed with both the client and our associates 1–2 days before the date of duty. Any changes are communicated accordingly.

Our operations team contacts the associate 2 hours before the duty to verify car and driver details, then sends them to the client via SMS.

Our associate sends us the duty slip within 48 hours, and our billing team raises the invoice based on agreed rates. Urgent bills can be emailed as PDFs.

We require the date, location, guest name and number, car type, reporting details, booking contact, and billing company name.

Invoices are dispatched within 48 hours. If needed urgently, they are sent by email. Any billing disputes are handled promptly.