Privacy Policy

Effective Date: 02-08-2-2025

Neptune Car Rentals (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our services, visit our website, or interact with us.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, address, email, phone number, date of birth, and government-issued ID (e.g., driver’s license, Aadhaar, passport) for verification purposes.

Booking & Transaction Details: Rental dates, vehicle preferences, payment details, billing address, and related booking information.

Travel Information: Pickup and drop-off locations, flight details (if applicable), and special travel requests.

Technical Data: IP address, browser type, device details, and website usage data through cookies and analytics tools.

2. How We Use Your Information

We use your data for the following purposes:

To process bookings and payments securely.

To verify your identity and ensure compliance with legal requirements.

To communicate booking confirmations, service updates, and important notices.

To improve our website, services, and customer experience.

To send you promotional offers, newsletters, and loyalty benefits (only if you have opted in).

3. Data Security & Protection

We value your trust and implement strict data security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure Data Storage: All personal data is stored in encrypted databases with restricted access.

Secure Payment Processing: Payments are processed through PCI-DSS-compliant gateways.

Data Transmission Protection: All data transfers are encrypted via SSL/TLS.

Regular Security Audits: We conduct periodic checks to maintain the highest security standards.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share your data only with:

Trusted Partners: Professional drivers, vehicle owners, and service providers who help fulfill your bookings.

Payment Processors: For secure transaction handling.

Legal Authorities: When required to comply with applicable laws or legal processes.

All partners and vendors are contractually bound to follow strict data privacy and security practices.

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You can manage your cookie preferences in your browser settings.

6. Your Rights

You have the right to:

Access, correct, or update your personal information.

Request deletion of your data (subject to legal and contractual obligations).

Opt out of marketing communications.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

8. International Data Transfers

If you use our services from outside India, your data may be transferred and processed in India under applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us